Shipping policy

Processing Time

Orders are processed within 2–4 business days
(Monday–Friday, excluding holidays).

During high-volume seasons, processing may take slightly longer.

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Shipping Time

Once shipped, most orders arrive within:

• 3–7 business days (USA)

• 7–14 business days (International)*

*International shipping depends on customs and local carriers.

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Shipping Confirmation & Tracking

You will receive a confirmation email with tracking information once your order ships.

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Incorrect Address Policy

If the address provided is incorrect, we are unable to reship free of charge.
Please double-check your information before completing checkout.

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Lost or Stolen Packages

Roseroot is not responsible for:

• Packages marked as “delivered”

• Packages lost due to carrier error

• Packages shipped to an incorrect address entered by the customer

If this happens, please contact the carrier for assistance.