Shipping policy
Processing Time
Orders are processed within 2–4 business days
(Monday–Friday, excluding holidays).
During high-volume seasons, processing may take slightly longer.
Shipping Time
Once shipped, most orders arrive within:
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3–7 business days (USA)
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7–14 business days (International)*
*International shipping depends on customs and local carriers.
Shipping Confirmation & Tracking
You will receive a confirmation email with tracking information once your order ships.
Incorrect Address Policy
If the address provided is incorrect, we are unable to reship free of charge.
Please double-check your information before completing checkout.
Lost or Stolen Packages
Roseroot is not responsible for:
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Packages marked as “delivered”
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Packages lost due to carrier error
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Packages shipped to an incorrect address entered by the customer
If this happens, please contact the carrier for assistance.