Refund policy
We want you to love your Roseroot experience. If something isn’t right, we’re here to help.
30-Day Satisfaction Guarantee
If you’re not satisfied with your purchase, you may request a return or exchange within 30 days of delivery.
Eligibility for Returns
To qualify:
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The product must be unused or gently used
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Returned in its original packaging
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A proof of purchase (order number) is required
Due to the nature of personal care products, heavily used or empty jars cannot be refunded.
Non-Refundable Items
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Final sale items
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Digital products
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Gift cards
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Shipping costs
Return Shipping Costs
Customers are responsible for return shipping fees unless the product arrived damaged or incorrect.
Damaged or Defective Products
If your item arrived damaged, please email us within 48 hours of delivery with photos, and we will replace it at no cost.
📧 Email: rosenidhdespeines@gmail.com
Refunds
Once your return is received and inspected, refunds are issued to your original payment method within 5–10 business days.
Need Assistance?
We’re here to help!
Contact us anytime at rosenidhdespeines@gmail.com